Refund policy

Return & Refund Policy

All our products are made to order, which means each item is produced specifically for you after your purchase.

For this reason, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

However, if your item arrives damaged, defective, or incorrect, we will gladly offer a free replacement or a full refund.

To request a refund or replacement, please contact us within 14 days of receiving your order and include clear photos showing the issue.

Once your claim is reviewed and approved, we will process your replacement or refund as quickly as possible.

Please note that we do not accept cancellations once the order has entered production.

We are not responsible for incorrect shipping details provided by the customer.

Thank you for your understanding and support.